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Why the path to joy goes through color?

“Without emotion, there is no beauty.” Diana Vreeland Colors bring Joy I remember the festival of Holi! People throwing handfuls of colored powder at each other on the streets of Delhi. Clothes stained in every color imaginable – pink, blue, red, green. Peals of laughter. Thinking about it brings a distinct feeling of happiness. HoliRead More…

Why China could dominate the new AI world order?

China and the United States have an enormous lead over other countries in the AI race setting the stage for a bipolar AI world. Whether it is private investments, where the super seven – Google, Microsoft, Amazon, Facebook, Baidu, Alibaba and Tencent – dominate. Or public investments where billions of dollars are being pumped byRead More…

What Iron Man teaches us about AI in the Enterprise?

 “I am Iron Man” – Tony Stark AI in the enterprise is hard. While headlines are captured by intelligent robots doing backflips; using AI to deliver meaningful real results in companies is messy and complex. At Cisco Services, we are in the midst of our AI journey. Our journey is taking us from “Reactive” (afterRead More…

The dialogue of Customer Experience

“Hospitality is a dialogue” – Danny Meyer I love Shake Shack. On several occasions, I have walked for 45-60 minutes in the humidity and heat of Las Vegas, to get to the Shake Shack on Las Vegas boulevard while skipping many gourmet restaurants in the hotels of Vegas. I do like the Smoke Shack burgerRead More…

Factfulness: Why “Developing” vs. “Developed” makes no sense?

We use emotion-fueled “instincts” and sensational stories to frame a binary state of the world. Developed vs. Developing. Rich vs. Poor. West vs. East. These binary frameworks make for simpler narratives and comfort us while labeling others. I have been guilty of this assumption too. Last weekend, I read Hans Rosling’s wonderful book “Factfulness: Ten Reasons weRead More…

Intelligent Altruism: Have Courage and be Kind

“The intelligent altruists will be fitter than both the unintelligent altruists and selfish individuals”. Herbert Simon Have Courage and Be Kind Kindness and Courage are values I strive to live by (the third value being Learning). But, I always found an inherent conflict between the two. An extreme version of kindess is the “doormat effect”Read More…

What Money Ball teaches us about Enterprise AI?

“How can you not get romantic about baseball?” – Billy Beane On Feb 20th, I shared the first lesson (The Iron Man Lesson: Be explicit about where you want to be on the Man-Machine continuum) we at Cisco Services have learned in our journey to Cisco Predictive Services. Today, we discuss the next lesson. LessonRead More…

The fatal flaw of the pessimist?

“Everyone takes the limits of his own vision for the limits of the world.” – Arthur Schopenhauer Today, pessimism is everywhere. It is celebrated and in a sense idolized. While optimists are labeled as naïve for not understanding the nuances of the modern world, pessimists win accolades for intellectual critiques. While optimists are labeled asRead More…

Ray Dalio on “Savor Life” or “Make An Impact”?

“You can have it all. Just not all at once.”  Oprah Winfrey A fundamental life-choice In Principles, Ray Dalio poses a fundamental life-choice. On a simple scale (depicted below), he has “Savor Life” on one end and “Make an Impact” on the other.  Where are you on the scale and where would you like toRead More…

How “Terminator” is hurting evolution of AI?

“Machine Intelligence is the last invention that humanity will ever need to make” – Nick Bostrom When we discuss super intelligence in the media, we sensationalize and “anthromorphize” it. The image conjured is a terminator like character slaying humans in its path. Not only is this description wildly unrealistic it creates all the wrong kindsRead More…